Helpful Tips:

1. For serious water well customers, we want to recommend a download of the Franklin "AIM" manual. Individuals who read and understand this manual will know more about the pump installation business than 90% of America's professional installers. "AIM" stands for  Application, Installation, & Maintenance. To view or download this manual, CLICK HERE.

2. In addition to the AIM manual, Franklin offers a lot of other service information such as their Hotline, Franklin AID Newsletters Archive, Information Library, Field Service Engineers, and Service Shops Listings. CLICK HERE to view any of these topics.

          Some of the ways that pumps die:

           Pumping off (too large a pump, pumping more water than well can make).
           Rapid Cycling (snapping on & off as when a pressure tank bladder fails or a standard tank waterlogs).
           Electrical problems - high & low voltage, power surges, wiring or splice failure & lightning strikes.
           Excessive motor & pump loads (asking a motor or pump or perform outside of it's intended design).
           Installation errors involving incorrect, mislocated, or missing devices.
           Wrong pump for the job, too small gauge wire, tank too small, etc.
           Over heating motor - as in the case of sand covering the motor, or no water movement.
           Well conditions - pumping abrasives and materials other than clear, clean water.
           Sand gradually kills every pump by grinding down the impellers and bearings over time.
           Old age - pump has simply worn out (we say it was used too much when it was new - LOL).

           Important note: Pumps are not covered by warranty for any of the above reasons of pump failure.
                                      Only defects in materials and workmanship are covered by pump & motor warranty.
        
            

Using Our Seach Tool:

When searching for a pump, motor, control box, or accessory, you will be using the SKU number (part number), the entire description, or a portion of the description.

If you will spend a few minutes browsing the pumps, motors, controls, and parts in our site, you will begin to see the "system" we us in our numbers. You will also begin to notice what descriptive terms we consistently use thoughout the site either spelled out or abbreviated. Once you have determined how we will always be describing the series, the horsepower, the voltage, the phase, the names of equipment, and the order we always show it in the description field, you will be able to use this knowledge to do your searches and go directly to an individial part to enter it on your order.

You will also enjoy expanding the "christmas tree" found in the site map then going directly to the page of information or parts you need.

Try these searches - always use spaces & dashes between pieces of descriptives just as they are found in the description fields of the parts.

Pump description example: 1hp  10gal 12stge UP 4" liquid end
           search with  liquid or end. and get all pumps up ( but no motors or controls)
           search with 1hp, getting all 1hp equipment up (motors & controls as well)
           search with 10gal, getting all 10gal pumps up
           search with 12stge. getting all 12stge pumps up                     
           search with 1hp 10gal 12stge. and get up just this one pump
           search with the SKU number - 1012-10, getting up just this one pump

Motor description example: 3/4hp 4" 230 Volt 1-phase 3-wire Sub Motor
          search with 230, getting anything 230 volt (motors, pumps, controls)
          search with Motor, getting all motors
          search with SKU number - 34M4213, getting just this motor up

Play around with our search tool - it's not perfect, but it can help.